Terms of Service

Last Updated: October 13, 2024

These Terms of Service ("Terms") govern your access to and use of the LTV tracking platform and services provided by Earn Coupon doo ("Company," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

1. Service Description

Our Service provides subscription lifetime value (LTV) tracking and analytics for SaaS companies. We connect to your billing platforms (such as Stripe, Lemon Squeezy, or Paddle) and ad platforms (such as Google Ads, Meta Ads, and TikTok Ads) to track and report subscription revenue data.

2. Account Registration

To use our Service, you must:

• Create an account with accurate and complete information
• Be at least 18 years old or the age of majority in your jurisdiction
• Have the authority to bind your company to these Terms
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account

You are responsible for all activities that occur under your account.

3. Acceptable Use

You agree to use our Service only for lawful purposes. You may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service to compete with us or build a similar product
• Reverse engineer, decompile, or disassemble any part of the Service
• Share your account credentials with third parties
• Send fraudulent or misleading data to ad platforms

4. Billing and Payments

4.1 Pricing

Our pricing is based on a percentage of tracked revenue, as specified on our pricing page. Prices may vary based on your selected plan and tracked revenue volume.

4.2 Free Trials

• Smaller plans include a 14-day free trial
• Larger plans include a 30-day free trial
• No payment information is required to start a trial
• You may cancel during the trial period without being charged

4.3 Payment Processing

All payments are processed by Lemon Squeezy, our Merchant of Record. By subscribing, you agree to Lemon Squeezy's terms and conditions.

4.4 Billing Cycle

• Subscriptions are billed monthly or annually, based on your selection
• Billing occurs on the same day each period
• Fees are calculated based on the revenue tracked during the billing period
• Invoices are sent via email after each billing cycle

4.5 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Price changes will not affect your current billing period. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your access will continue until the end of your current billing period
• No refund will be provided for the current billing period
• Your data will be retained for 30 days, then permanently deleted
• You may export your data before cancellation

5.2 Money-Back Guarantee

We offer a 7-day money-back guarantee after your first payment. To request a refund, contact us at admin@ltvsaas.com within 7 days of your initial charge. See our Refund Policy for details.

5.3 Our Right to Suspend or Terminate

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails or your account is past due
• We determine your use of the Service poses a security risk
• We are required to do so by law

We will provide reasonable notice before termination unless immediate action is required for security or legal reasons.

6. Data and Privacy

6.1 Your Data

You retain all rights to your data. By using our Service, you grant us a limited license to:

• Access your billing platform data via authorized API connections
• Process subscription and customer data to calculate LTV
• Send conversion data to your connected ad platforms
• Store your data for the purpose of providing the Service

6.2 Our Responsibilities

We commit to:

• Encrypt your data in transit and at rest
• Maintain industry-standard security practices
• Comply with GDPR and CCPA requirements
• Never sell or share your data with third parties (except ad platforms you authorize)
• Process data only as necessary to provide the Service

6.3 Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you agree to our Privacy Policy.

7. Third-Party Services

7.1 Integrations

Our Service integrates with third-party platforms including:

• Billing platforms: Stripe, Lemon Squeezy, Paddle
• Ad platforms: Google Ads, Meta Ads, TikTok Ads

Your use of these platforms is subject to their respective terms of service. We are not responsible for their actions, policies, or service availability.

7.2 API Access

When you connect third-party platforms, you authorize us to:

• Access data necessary to provide the Service
• Send conversion data to your ad platforms
• Maintain API connections for ongoing synchronization

You may revoke access at any time, though this will prevent the Service from functioning properly.

8. Intellectual Property

8.1 Our Rights

We retain all rights, title, and interest in:

• The Service and its underlying technology
• Our trademarks, logos, and brand elements
• Documentation, guides, and support materials
• Algorithms, methods, and processes used to provide the Service

8.2 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, we may use them without obligation or compensation to you.

9. Service Availability and Support

9.1 Uptime

We strive to maintain 99.5% uptime, but we do not guarantee uninterrupted access. We may perform maintenance that temporarily limits availability. We will provide notice when possible.

9.2 Support

Support is provided via:

• Email: admin@ltvsaas.com
• Documentation at /docs
• FAQ at /faq

We aim to respond to support requests within 24 hours during business days.

10. Warranties and Disclaimers

10.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 No Guarantee of Results

We do not guarantee that:

• The Service will improve your ad performance or ROAS
• Data will be 100% accurate or complete
• Third-party integrations will always work correctly
• The Service will meet your specific requirements

10.3 Third-Party Actions

We are not responsible for actions taken by ad platforms based on data we send. You are responsible for compliance with each platform's policies and terms.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM
• WE ARE NOT LIABLE FOR LOSSES CAUSED BY THIRD-PARTY PLATFORMS, YOUR MISUSE OF THE SERVICE, OR CIRCUMSTANCES BEYOND OUR CONTROL

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your data or content

13. Changes to Terms

We may modify these Terms at any time. When we do:

• We will update the "Last Updated" date
• We will notify you via email if changes are material
• Continued use after changes constitutes acceptance
• If you don't agree, you must stop using the Service

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of Serbia, without regard to conflict of law principles.

14.2 Dispute Resolution

Before filing any legal action, you agree to:

• Contact us at admin@ltvsaas.com to attempt to resolve the dispute
• Allow 30 days for good-faith negotiation

If we cannot resolve the dispute, either party may pursue legal action in the courts of Serbia.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms to any affiliate or successor.

15.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or third-party service failures.

16. Contact Information

For questions about these Terms, contact us at:

Earn Coupon doo
75 Vodovods ka street
11030 Belgrade
Serbia

PIB: 107955125

Email: admin@ltvsaas.com

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.